The Role

Are you passionate about delivering exceptional customer service?

Degree Education is responsible for designing, promoting, recruiting for and delivering London Business School’s portfolio of degree programmes, the degree portfolio represents over 60% of the School’s revenues. 

The Recruitment and Admissions Associate is responsible for processing Graduate Masters (MiM, Global MiM, MFA and MAM) applications within deadlines and providing a high level of customer service throughout the admissions cycle. This includes processing and management of candidate applications, assisting in advising and guiding candidates through the admissions process, managing fees, sending admissions decisions, responding to enquiries, as well as ad hoc general administration tasks. 

Main Responsibilities

• Manage the Graduate Masters Admissions mailboxes, and respond to email, phone and in-person queries
• Manage the online application system, ensuring applicant details and decisions are entered accurately throughout the admissions cycle
• Coordinate admissions interviews conducted by staff, processing interview score sheets and providing support to the Recruitment and Admissions Managers
• Complete reference checks and test score verifications
• Sending and recording of Terms and Conditions, Disclosure Statement via DocuSign and university transcripts from accepted candidates
• Where required, you will take responsibility for recruitment activity. This may be required during admissions quiet periods, such as supporting the Recruitment Team with enquiry responses and CV reviews
• Develop knowledge of London Business School offering and use it to make initial match to prospective stakeholder needs
• Delivering high-quality service to prospective/current students and stakeholders
• Ensuring a timely response to and resolution of enquiries, requests and issues

Who we are looking for

• Further education or equivalent
• Excellent customer service skills
• Experience of working in a customer facing environment
• Proven track record of delivering against Key Performance Indicators or metrics
• Good communication skills and the ability to address a variety of stakeholders
• Sound working knowledge of standard IT packages, systems and/or databases
• Strong attention to detail
• Good time management skills with the ability to organise and prioritise
• Good team working skills and the ability to work collaboratively
• Ability to interpret and apply guidelines to a specific activity

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date 31st October 2023

London Business School