The Role

Are you operationally focused with excellent stakeholder engagement skills?

London Business School are excited to be recruiting for an organised and detail oriented Recruitment and Admissions Operations Manager, MBA to join Degree Education on a permanent basis.

The Operations Manager position is key to the wider MBA Admissions team. The main purpose of the role is to manage admissions operations for the full-time MBA programmes, including the entire application operations process of c3,000 applicants per year. This will include managing the processing and progression of candidate applications, advising and guiding candidates through the admissions process, and other crucial operations in the MBA Recruitment and Admissions Team.

Main Responsibilities

• A key user of the team’s CRM, CAS and UKVI SMS visa systems, and key liaison between the MBA R&A Team and internal stakeholders – Accounts, Visas and Programme Office.
• Build relationships with candidates to select the highest quality class from the applicant pool and persuade the very best candidates to come to London Business School. All this is done in the context of stretching revenue and volume targets.
• Management of candidate visa process, including liaison with School’s Visa Compliance Team.
• Management of candidate fee payment process, including liaison with School’s Accounts Team.
• Line management of two Recruitment & Admissions Administrators.

Who we are looking for

• Strong interest in statistics, analysis and database management.
• Strong interest in delivering high-end services.
• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Proven organisational & project management skills with excellent forward-planning and time management ability.
• Collaborative team player with experience working in a dynamic multi-service organisation.
• CRM – (MS Dynamics), database experience is preferable.
• Line management experience preferred but not essential. 
• An awareness of the business education market, including visa compliance preferred.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 24th July 2025

London Business School