The Role

Do you have passion, a keen eye for detail, and a drive to provide exceptional experiences?

As a central member of the Alumni Engagement team, you will be the first point of contact for all alumni. You will provide outstanding customer service over the phone and email, liaising with colleagues across the department and School as needed. You will also provide support and administration to key activities across the Alumni Engagement and the wider Advancement Team, including flagship events and volunteering. Your role will directly help grow alumni engagement and feelings of pride and belonging, which are so crucial to successful fundraising.

Main Responsibilities

• Build relationships with key colleagues across the team and School so as to be able to provide the best possible customer service to alumni
• Escalate more complex customer queries to the Manager, Alumni Serviced and Learning, making recommendations as to the course of action.
• Provide support to alumni flagship events projects playing an active role on project team(s).
• Accurately update alumni details e.g Email addresses to school databases.
• Coordinate team calendars and meetings to support efficient and effective team working.
• Source, organise and upload data and monitor databases and platforms.
• Process invoices and input financial data into systems to support the tracking of team/ department budget.
• Proactively review relevant process review relevant processes and systems within own area of work and make suggestions to improve.

Who we are looking for

• Excellent customer service skills and experience.
• Strong communication skills and the ability to build relationships and address a variety of stakeholders.
• Excellent written and spoken English and outstanding attention to detail.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Proactive approach to relationship development with colleagues and stakeholders.
• Good time management skills with the ability to organise and prioritise.
• A team player with the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date - 7th January

London Business School