The Role

Help keep a world-class business school running smoothly

London Business School are looking for a skilled 2nd Line Support Engineer to provide specialist technical support across end-user computing, applications and core user platforms.

This is an exciting opportunity for a technically strong and customer-focused support professional to play a key role in maintaining the stability, security and continuous improvement of technology services across the School.

You will provide specialist technical support across end-user computing (EUC), applications and core user platforms, acting as an escalation point for the Service Desk and contributing to the reliable operation of technology services across London Business School.

You will be responsible for device lifecycle management across Windows, macOS, Android and mobile devices. This includes application deployment, troubleshooting, patching and asset management.

You will also provide support and administration across identity and collaboration platforms, including Microsoft 365, email platforms and other business applications. Working within established standards and processes, you will resolve more complex technical issues, ensure systems are maintained in line with best practice and contribute to the stability, security and continuous improvement of technology services.

Main Responsibilities

• Provide 2nd line technical support across EUC, applications and user platforms.
• Act as a key escalation point for the Service Desk.
• Support device lifecycle management across Windows, macOS, Android and mobile devices.
• Deliver application deployment, troubleshooting, patching and asset management.
• Administer and support identity and collaboration platforms, including Microsoft 365.
• Support services including Teams, SharePoint, Entra ID and email platforms.
• Administer Microsoft Intune for device management, configuration and compliance.
• Support MDM solutions and device lifecycle management.
• Troubleshoot business applications and manage software deployments.
• Escalate complex or high-risk issues to internal specialist teams or third-party suppliers where appropriate.
• Contribute to the security, reliability and continuous improvement of technology services.

Who we are looking for

• Demonstrable experience in a 2nd line IT or EUC support role.
• Strong working knowledge of Windows, macOS and mobile platforms.
• Proven experience administering Microsoft Intune for device management, configuration and compliance.
• Experience supporting Microsoft 365 services, including: Teams, SharePoint, Entra ID
• Experience with MDM solutions and device lifecycle management.
• Experience troubleshooting business applications and managing software deployments.
• Strong analytical and problem-solving skills.
• Microsoft Certified: Endpoint Administrator Associate (MD-102) or previous Microsoft Intune / Modern Desktop equivalent
• Microsoft Certified: Microsoft 365 Administrator (MS-102) or equivalent Microsoft 365 certification

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health 

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging  

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School