The Role

Are you a Senior Programme Manager passionate about ensuring high satisfaction throughout the student journey?

London Business School are thrilled to be recruiting for an exceptional, collaborative Senior Programme Manager, Sloan to join Degree Education on a fixed-term basis.

The Senior Programme Manager will lead, as part of the Senior Management team, in the delivery of the LBS Sloan programme,  contributing to building a cohesive team with having successful collaboration with stakeholders.

You will have oversight and manage the operational delivery aspects including scheduling, elective offering, student attendance tracking as examples. The Senior Programme Manager will line manage the Sloan Programme Manager, supporting their development and model the School’s culture and values, set behavioural expectations and support employee wellbeing.

Please note, the start date for this role will be in June 2025. This is a fixed-term maternity cover position, likely for a 1-year duration.

Main Responsibilities

• Collaborate with the wider programme and student experience division (team of 40+) and often with EMBA colleagues (as part of the Leadership portfolio of programmes) as appropriate in terms of best practice, operations and joint events.

• Be alert to student wellbeing issues, offer pastoral and refer to other sources of guidance as appropriate.

• Support the School and faculty deliver high quality teaching, developing relationships with the faculty and their teams, ensuring the overall student journey is in line with the programme outcomes.

• Lead on the management of the Sloan Career Management and professional development course, closely collaborating with the Sloan Career Lead on the development and the delivery of the course, and with Professional Development team regards the leadership coaching offering.

• Lead on engagement and communications with the cohort, from before they start to becoming alumni, including key milestones/events: onboarding, orientation, electives, cohort week, capstone, exam board and congregation.

• Ensure that students are aware of the School’s offerings, what differentiates the School and have access to support and resources as required to enable the most effective learning experience.

Who we are looking for

• Demonstrable experience delivering an exceptional customer experience.
• Excellent communication and interpersonal skills with the ability to engage a variety of audiences. 
• Confident presentation skills and high level relationship building skills.
• Significant programme management experience or equivalent with advanced planning skills. 
• Ability to manage multiple internal and external stakeholders. Stakeholder communication management is essential.
• Action –orientated, generates trust and has discretion and high level of professionalism.
• Willingness to engage in innovation and improvement.
• Successful experience managing, developing and motivating a team. Line management experience is preferred but not essential.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 18th March 2025

London Business School