The Role

London Business School are looking for an MBA Programme Administrator to join Degree Education on a permanent basis.

The Programme Administrator will contribute to a high-quality and rigorous experience for our students and to help deliver a high-quality degree programme by providing accurate, reliable, timely, responsive and innovative service. 

You will be working directly as part of the MBA Programme Team, supporting delivery of the MBA Programme, assisting the Programme Delivery Managers, Student Experience Team, Senior Managers and Programme Director. Student relationships are key in this role, and you’ll meet a hugely diverse student body from many different backgrounds and countries.

Due to the nature of our programmes, the role requires some out of hours working in evenings and weekends. Time off in lieu is given for these hours.

Main Responsibilities

• Provide an excellent level of customer service and outstanding support to our students.
• Be the first point of contact for students and other stakeholders, responding in a professional manner to address queries or escalate to ensure effective resolution.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students.
• Providing key support to the Programme Delivery Manager to ensure the International Exchange Programme runs smoothly for Outgoing students.
• Support the efficient and professional processing of student Exchange Application including coordinating the communications to students, setting up Canvas pages, coordinating graders, grading and data input.
• Support the Programme Delivery Manager in successful delivery of Capstone Programme (450 students).

Who we are looking for

• Administrative experience, proficiency in IT packages such as Microsoft Word, Excel, and database management systems.
• Excellent interpersonal and relationship skills and the ability to address a variety of stakeholders.
• Excellent organisation skills with a meticulous attention to detail.
• Great written and verbal communication skills.
• A team player who can work collaboratively and also take ownership and responsibility for their own work.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave/ up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. 

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing Date: 12th September 2024

London Business School