The Role

London Business School are looking for a Programme Administrator, Graduate Masters to join Degree Education on a 12-month maternity cover basis.

The Programme Administrator will provide administrative support to our Graduate Masters Programme, management team and stakeholders (students, faculty, teaching assistants and colleagues). You will provide exceptional service to our students and contribute to the delivery of a high-quality experience. The postholder will deliver and develop the degree programme,  generating ideas for continual improvement and innovation.

Main Responsibilities

• Management of enquiries to the Programme Office Team Mailbox, promptly ensuring that questions are addressed or escalated as appropriate to enable effective resolution.
• Production and management of student letters.
• Coordinate and schedule meetings and update team calendars; supporting with the administration of on-boarding activities. 
• Act as first point of contact for Graduate Masters students (face-to-face, phone and email) responding in an approachable and timely manner, addressing or escalating queries to ensure effective resolution.
• Communication with stakeholders, event bookings and set up, attendance monitoring and feedback management.

Who we are looking for

• Experience in a similar role (customer service environment or in a forward/client facing role).
• Excellent written and verbal communication skills with the ability to address a variety of stakeholders.
• Good team working skills with the ability to work collaboratively.
• Excellent time management skills with the ability to organise and prioritise.
• Sound working knowledge of standard IT packages including Microsoft (Word,Excel,Powerpoint).

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave/ up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. 

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing Date: 6th September 2024

London Business School