The Role

This is a 12 month Fixed Term Contract maternity cover role.

Can you develop world-class client relationships?

We’re looking for a flexible self-starter to manage a portfolio of valued clients, and take the lead on delivering excellent and seamless end to end account and project management.

As Senior Account Manager within our Executive Education team, you will lead on the day-to-day client relationship and project management for clients within your portfolio. You will collaborate with colleagues to translate business won in to a well-planned, designed and managed project, keeping all client and project stakeholders informed and on track.

Main Responsibilities

• Building and maintaining relationships with clients and stakeholders, leading on day-to-day client interaction
• Meeting revenue and quality programme targets
• Understanding Client and programme needs, communicating scope, key milestones and KPI’s to all programme stakeholders
• Track and continuously improve our programmes to exceed customer needs and deliver impact

Who we are looking for

Our ideal candidate will have:

• Bachelor’s degree or equivalent experience.
• Experience of client relationship management
• Experience of key account management
• Experience in leading projects and project teams
• Excellent communication skills and the ability to develop and maintain client relationships
• Proven financial management skills and commercial acumen
• Experience in negotiation, networking, and influencing
• Ability to manage multiple internal and external stakeholders at all levels  
• Knowledge of business education market, LBS and competitor school offerings
• Prior experience working in a learning business is an advantage
• Working knowledge of adult learning methodologies is an advantage
• Language skills is an advantage

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Benefits You Can Enjoy

You will enjoy generous annual leave, automatic enrolment to one of the largest pension schemes in our sector and a free on-site gym and swimming pool. There is also an amazing range of professional development opportunities to support your career path.

We’re implementing Smart (hybrid) Working so we’re looking forward to discussing how, where and when you might work best to deliver in this role.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key pillar of our School priorities, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

London Business School