The Role

Fixed Term contract until July 2027

London Business School are looking for a Project Support Officer to join our Technology team until July 2027.

As a key member of the Aware to Admit (A2A) Project Delivery Team, you will support the successful design, implementation, and rollout of our Salesforce solutions. Reporting to the Senior Project Manager (A2A), you will act as the bridge between business stakeholders and the development team, ensuring high-quality project documentation, smooth delivery, and an elevated customer experience aligned with LBS’s premium positioning.

Main Responsibilities

• Support end-to-end delivery of Salesforce Education Cloud and Marketing Cloud initiatives within the A2A programme.
• Prepare, maintain, and version-control project documentation; produce meeting minutes, action logs, and stakeholder updates.
• Coordinate Agile delivery activities and ceremonies; collaborate closely with project, development, testing, and stakeholder teams.
• Manage reporting and tracking in Azure DevOps and SharePoint; produce clear status reports in Excel/PowerPoint.
• Assist with UAT planning and execution; compile release notes and support change control processes.
• Uphold data protection standards, including GDPR/PECR, particularly around consent and preferences.

Who we are looking for

• Experience in Project Support/Coordinator roles within Agile environments.
• Hands-on experience with a CRM programme (preferably Salesforce).
• Strong command of Azure DevOps, SharePoint, and MS Excel/PowerPoint for reporting.
• Excellent organisation skills: minute-taking, action tracking, stakeholder coordination.
• Familiarity with UAT, release notes, and change control.
• Understanding of GDPR/PECR in marketing communications and consent management.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. 

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging  

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School