The Role

Are you a truly collaborative team player, passionate about delivering a world-class student experience?

London Business School are excited to be hiring for a collaborative Programme Administrator to join Degree Education on a permanent basis. You will contribute to a high-quality and rigorous experience for our students and to help deliver a high-quality degree programme by providing accurate, reliable, timely, responsive and innovative service. The Programme Administrator will ensure all students and colleagues in the School receive a consistently high level of customer service. 

You will be working directly as part of the MBA Programme Team, supporting delivery of the MBA Programme, assisting the Programme Delivery Managers, Student Experience Team, Senior Managers and Programme Director. Student relationships are key in this role, and you’ll meet a hugely diverse student body from many different backgrounds and countries. 

Due to the nature of our programmes, the role requires some out of hours working in evenings and weekends. Time off in lieu is given for these hours. 

Main Responsibilities

• Provide an excellent level of customer service and outstanding support to our students at all times.
• Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or escalate as required to ensure effective resolution.
• Be alert to student welfare issues and escalate to the relevant Programme Managers as necessary.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students
• Support the Programme Delivery Manager in delivery of IEP Orientation twice a year, ensuring all the logistics such as space, catering are booked in advance
• Prepare all Orientation Materials including welcome packs and name badges
• Support the Programme Delivery Manager in the successful delivery of the MBA Orientation week for c.500 new students.

Who we are looking for

• Strong administrative skills, with a proficiency in commonly used IT packages such as Excel, PowerPoint and database management systems.
• Experience of providing an outstanding level of customer service in an administrative role.
• Excellent interpersonal and relationship skills with the ability to address a variety of stakeholders.
• Excellent organisation skills and meticulous attention to detail.
• Excellent written and verbal communication skills.
• Ability to work under pressure and prioritise workload.
• A team player who works collaboratively, also taking ownership and responsibility for their work.
• A good understanding of project timelines.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave/ up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 27th March 2025

London Business School