The Role

Are you a creative thinker looking to positively impact your team?

As a key member of the Digital Learning Online Programme Team, the Pre-Sales Administrator is responsible for two key areas: pre-sales and admissions alongside system administration and reporting.

You will be contacting early stage leads, scheduling consultations and management of Sales Contact Plans, whilst managing the sales mailbox and answering candidate enquiries. The Pre-Sales Administrator will work closely with the Business Development Manager in identifying new target leads and contacts.

You will be responsible for ensuring that the Admissions CRM system and School Database are up-to-date and accurate, and that all administrative requirements for the smooth operation of the Admissions function are completed to a high standard. These will include: CRM data entry, generating CRM reports, School database entry and management, and financial management including generating invoice requests.

Main Responsibilities

• Providing high-quality service provided to prospective or current student/client/ stakeholder.  
• Timely response to and resolution of enquiries, requests and issues.  
• Meeting or exceeding targets and metrics.  
• Contribution to the achievement of team targets.  
• Responsible for up-to-date diary management.  
• Accuracy and integrity of data in business systems.  
• Development of relationships within and outside the team, and positive feedback from colleagues.  
• Compliance with processes, procedures and standards.  
• Contributions to process reviews and operational improvements. 

Who we are looking for

• Excellent customer service skills.  
• Experience of working in a customer facing environment.  
• Proven track record of delivering against Key Performance Indicators or metrics.  
• Good communication skills and the ability to address a variety of stakeholders.  
• Sound working knowledge of standard IT packages, systems and/or databases.  
• Experience of software related to own area of specialism.  
• Proactive approach to relationship development with colleagues and stakeholders. 
• Good time management skills with the ability to organise and prioritise.  
• Good team working skills and the ability to work collaboratively.  
• Ability to interpret and apply guidelines to a specific activity.  
• Experience in standard financial management processes.  

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School