The Role

The Porter Supervisor will coordinate and facilitate Event Support and Portering services, whilst administering the workflow of individual team members through the Estates Management System, to ensure the successful delivery of activities at the School. This will involve close liaison with Cleaning, Security, Space Management team and Estates, to ensure rooms are consistently presented to a high standard.

This role will require some evening and weekend work on an ad hoc basis.

Main Responsibilities

• Apply specialist technical knowledge in Estates Management Systems tools across a range of different areas to deliver required services in line with defined processes and KPIs.
• Joint supervisory accountability, both supervisors will share the role of managing seven porters over the seven day a week operation, alternating in conducting one-to-one and team meetings.
• Respond to requests from all stakeholders, providing specialist advice to deliver the information and/or understanding they require and provide an excellent service.
• Resolve operational day-to-day issues referred from across the School, ensuring an efficient and first-class service is extended to all stakeholders.
• Liaise with Operations Management to ensure that health and safety systems in your areas of responsibility are set up within the approved H&S framework.
• Deliver an effective service through ensuring that appropriate rooms and facilities are well prepared for all events/activities.
• Plan and manage staff rotas, attendance, and overtime with appropriate record-keeping.

Who we are looking for

• Previous experience within a similar role/facilities background.
• Porter management experience
• Supervisory or line management experience is essential.
• A process driven individual who is an excellent communicator, with the ability to break down technical issues and explain them.
• Excellent organisation skills, meticulous attention to detail, and strong problem-solving skills.
• Positive experience of working within a customer service orientated environment.
• Basic knowledge of Health and Safety Regulations, including Manual Handling regulations preferred.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date -  4th April 2024

London Business School