The Role

London Business School are looking for an Admissions Associate an interest in finance  to support the admissions and sales process by ensuring timely payment collection, managing transfers and cancellations, and maintaining accurate credit records. You'll act as a point of contact within the team for participant enquiries and ensure that they are dealt with promptly to meet and exceed their needs and expectations. You'll also be responsible to monitor and follow up on overdye payments, manage transfers and cancellations efficiently.

This role is a 12 month fixed term contract

Main Responsibilities

• High-quality service provided to participants and stakeholders. 
• Timely response to and resolution of enquiries, requests and issues. 
• Meeting or exceeding targets and metrics. 
• Contribution to the achievement of team targets. 
• Up-to-date diary management. 
• Accuracy and integrity of data in business systems. 
• Development of relationships within and outside the team, and positive feedback from colleagues. 
• Compliance with processes, procedures and standards. 

Who we are looking for

• Excellent customer service skills. 
• Experience of working in a customer-facing environment. 
•  A self-starter, with a proven track record of delivering against Key Performance Indicators or metrics. 
• Excellent written and verbal communication skills and the ability to address a variety of stakeholders. 
• Sound working knowledge of standard IT packages, systems and/or databases. 
• Proactive approach to relationship development with colleagues and stakeholders. 
• Good attention to detail. 
• Good time management skills with the ability to organise and prioritise. 
• Good team working skills and the ability to work collaboratively. 
• Ability to interpret and apply guidelines to a specific activity. 
• Experience in standard financial management processes. Possess an interest in higher education and student recruitment

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave/ up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 days per week.

 We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 21st April 2025

London Business School