The Role

Are you interested in a career in IT and AV technical support?
Our IT Department provides strategy, technology, innovation, information, data, customer and assurance services in the technology domain to the School at its main London campus, as well as at its teaching facilities in Dubai. Right now, we need an outgoing and positive individual, willing to learn in a fast-paced environment, to provide customer facing support, advice and troubleshooting services to the School community.

Are you up for a challenge and open to change?
Your focus will be on our desktop computing and teaching environment and audio visual services. Indeed, our staff and faculty will rely on your technical support and expert advice. You’ll be responsible for the delivery and support of desktop hardware (PCs, laptops, peripheral equipment), software applications and telecoms facilities too.

Main Responsibilities

• Assist in setting up on-site and off-site events, including PA systems with various microphones, projection and LED relay screens.
• Learn how to install and uninstall AV & IT equipment in lecture theatres and seminar rooms, including the setup of video & audio conferencing & webinars for teaching, meeting and interviews.
• Carry out checks of the teaching spaces prior to teaching sessions.
• Monitor systems, databases and records to ensure accurate recording.
• Sort out the PC and telecoms equipment needed for office moves.
• Work as part of the team in delivering a proactive and professional service within our SLAs

Share our knowledge
We generate research and ideas that have a real, lasting influence on people, businesses and markets around the world. To do that, we have to make sure we’ve got the talent, the tools and the infrastructure to share our thinking globally. Here, you will be part of a team that is an essential part of the School’s strategy and growth and everything you do will impact on our global success.

Who we are looking for

• ‘A’ level, GNVQ or equivalent skills and knowledge in a related subject plus, ideally, an NVQ Level 2 or 3 in Call Handling.
• Experience of providing first line support in a customer-facing change and problem management environment operating within an ITIL framework.
• Experience of desktop management systems such as SCCM and Mobile Device Management (MDM).
• Good time management skills, with the ability to organise and prioritise.
• Close attention to detail with an ability to see the bigger picture
• A collaborative, creative, professional and organised approach to the work you do
• Ability to work on your own or as a part of a team

Be part of an international network
We’re a global institution: 94% of our students and 86% of our faculty members are international, with our staff also representing 51 nationalities. Together, we’re bringing together a variety of widespread perspectives that help us have a profound impact on the way the world does business. Based in London’s Regent’s Park, this is an opportunity to work in one of the world’s most important financial, entrepreneurial and cultural centres.

Why London Business School

Benefits We Offer

As an employee at London Business School you will enjoy a generous holiday entitlement, on site swimming pool, sauna and gym, automatic enrolment to the Universities Superannuation Scheme (a defined benefit workplace pension scheme) and season ticket loan facility. There is also a wide range of professional development opportunities to support your career path.

What you can expect from us

Our vision is to have a profound impact on the way the world does business. This can only be achieved through our people; with 93% of our staff saying they are proud to work here and being consistently ranked among the best in the world for our MBA, global Executive MBA and Masters in Finance programmes you will have an opportunity to be part of this journey.

London Business School