The Role

Are you an experienced, driven and engaging HR professional looking for their next role?

We are looking for a Head of People Operations to join London Business School on a permanent basis. This exciting opportunity is a new role and is designed to play a pivotal role in shaping a positive, inclusive, and legally compliant environment that aligns with the School’s vision and strategic goals.  This role oversees employee relations casework, policy development, employee contract management, and team growth while fostering collaboration with stakeholders and ensuring operational efficiency. By mentoring team members, empowering managers, and delivering actionable insights, this role enhances the employee experience and promotes a culture of excellence, equity, and engagement.

Main Responsibilities

• Oversee the successful delivery of employee relations casework, ensuring alignment with the Employee Relations Framework.
• Foster meaningful collaboration with key stakeholders to achieve equitable and timely outcomes.
• Ensure all case management files are accurately documented, up to date, and compliant with legal and School standards, maintain a clear audit trail for all cases.
• Develop, maintain, and effectively communicate HR policies, guidelines, and FAQs.
• Ensure all materials are legally compliant, consistent, fair, accessible, and reflective of the School’s culture and tone of voice.
• Identify and mitigate risks related to employee relations and compliance, ensuring the School is prepared to handle complex workplace challenges.
• Maintain a proactive approach to identifying potential legal or reputational risks, providing recommendations for mitigation.
• Partner with People Advisors and Strategic People Partners to build managerial capability across the School.
• Enhance knowledge and application of ER policies, processes, and best practices through tailored training and resources.
• Drive improvement in People Operations processes to enhance operational efficiency and employee experience.
• Implement solutions that streamline workflows and provide automation where possible, while maintaining high service standards.  

Who we are looking for

• CIPD or equivalent professional qualification.
• Proven experience in an operational People role within a complex organization, demonstrating strategic and tactical expertise.
• Demonstrated ability to proactively develop and maintain string, collaborative relationships with a wide range of stakeholders.
• Skilled in mentoring, coaching, and developing team members to achieve their full potential, fostering a culture of continuous learning and high performance.
• Significant experience managing complex employee relations cases, including preparation for employment tribunals, ensuring outcomes align with best practices and legal compliance.
• Advanced ability to interpret and apply employment law in complex workplace situations, offering sound advice to mitigate risk.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Proven experience in delivering high-quality services, underpinned by a strong commitment to exceptional customer service.
• Strong project coordination and organizational skills, with the ability to manage competing priorities, meet deadlines, and maintain focus in a dynamic environment.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location

What you can expect from us

• Generous annual leave of 27 days plus extra days between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date- 20th January 2024

London Business School