The Role

Lead strategic internal communications and community engagement across a world‑leading business school.

London Business School are looking for a Head of Internal Communication and Community to lead a strategic, audience‑focused internal communications function that supports the School’s vision, priorities and transformation agenda. As Head of Internal Communication and Community, you will lead the development and delivery of a clear, consistent and strategic internal communications approach that supports the School’s vision, priorities and transformation agenda.

Reporting to the Chief Communication Officer, you will set direction for internal communications and community engagement across the School, ensuring messaging is aligned, audience‑focused and impactful. You will act as a trusted advisor to senior leaders, including responsibility for managing the Dean’s internal communications, and play a key role in change, reputation and engagement initiatives across LBS.

Main Responsibilities

• Lead the internal communications and community engagement function, setting strategy, priorities and performance measures
• Develop and deliver an annual internal communications and community engagement plan aligned to the School’s strategic narrative
• Provide strategic communications counsel to senior leaders and business units, including managing the Dean’s internal communications
• Ensure clarity, consistency and alignment of messaging across internal channels and stakeholder groups
• Lead change and transformation communications, supporting major programmes and initiatives across the School
• Build strong relationships with channel, content and insight leads to deliver joined‑up, audience‑informed communications
• Oversee performance measurement, reporting and continuous improvement of internal communications activity
• Lead, coach and develop a high‑performing team, fostering an inclusive, collaborative and high‑engagement culture
• Manage budgets, supplier relationships and governance to ensure effective delivery and value for money

Who we are looking for

• A senior communications leader with significant experience in internal communications, engagement or change communications
• Proven ability to operate as a trusted advisor to senior stakeholders, influencing at executive level
• Strong strategic thinking skills, with experience translating organisational priorities into clear communication plans
• An experienced people manager who can lead, coach and develop high‑performing teams
• Excellent written and verbal communication skills, with a strong grasp of audience‑focused messaging
• Confidence managing complex stakeholder environments and navigating organisational change
• Strong commercial and financial acumen, with experience managing budgets and external suppliers
• Experience in large, complex or matrixed organisations; higher education experience is advantageous but not essential

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.  

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!  
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution) 
• Free onsite gym and swimming pool 
• Amazing range of professional development to support your career path 
• Enhanced cycle to work scheme 
• Wellbeing offering to support your physical, mental and financial health 

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. 

 
For this role specifically, you will be expected to be on campus 2 days per week. 

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work 

Our commitment to driving inclusion and belonging   

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.  

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School