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Head of Customer Insight and Market Intelligence

Please Note: The application deadline for this job has now passed.

The Role

Are you passionate about delivering meaningful Customer Insight and Market Intelligence to an organisation?

We are looking for a Head of Customer Insight and Market Intelligence to join London Business School on a permanent basis. This exciting role is new and offers an amazing opportunity for the successful applicant to build a strategy that enables the School to realise its vision.  

As Head of Customer Insight & Market Intelligence, you will be responsible for providing insights, key learnings and client centricity to the organisation in order to better understand customers and drive acquisition, retention and advocacy.  Managing a small and dynamic team, you will deliver the actionable insights that inform strategic and tactical decisions and drive a culture and practice that puts insight at the heart of decision making. 

Main Responsibilities

  • Develop a customer insight and market intelligence strategy to enable the realisation of the London Business School vision.  
  • Lead the implementation of customer insight and market intelligence plans for Brand & Marketing to support the achievement of wider audience and organisational goals.  
  • Inform the School’s strategic direction through the development and sharing of rich quantitative and qualitative market research and competitive insights. 
  • Build a network of customers and senior stakeholders to develop an understanding of their needs.  Identify where market intelligence and customer insight services can be adapted to better meet business requirements and inform strategic and tactical decision making. 
  • Engage with our community to capture insights on a range of topics, and champion the use of customer insight and market intelligence across the School, establishing and leading effective communities of practice.
  • Lead the design and delivery of high-impact projects and initiatives, ensuring alignment with the London Business School brand.  

Who we are looking for

Our ideal candidate will have:

  • Bachelor’s degree or equivalent experience.  
  • Professional qualification or equivalent experience.  
  • Experienced leader with a track record of leading insights teams and a deep understanding of market research techniques. 
  • Strong customer centric background. 
  • Proactive, and able to provide evidence of, discovering new trends and key insights to support future business decisions. 
  • An ability to simplify complex research into meaningful actionable insights 
  • Excellent communicating and influencing skills, with the ability to inspire, collaborate and influence. 

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

  • Generous annual leave of 27 days plus extra between Christmas and New Year
  • Generous pension package, 21.4% employer contribution (in return for employee enrolment and contribution)
  • Free onsite gym and swimming pool
  • Amazing range of professional development to support your career path
  • Enhanced cycle to work scheme
  • Wellbeing offering to support your physical, mental and financial health
  • Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles

London Business School

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