The Role

London Business School are looking for a HR Systems Advisor to join us on a 9 month fixed term contract to help manage the configuration, maintenance and enhancement of our People systems. The systems that you will be focusing heavily on are Itrent, Hornbill, Document Logistix amongst other systems that we use. You will work closely with various stakeholders to ensure that systems run smoothly, supporting system-related initiatives and ensuring strong relationships are maintained with system suppliers.

Main Responsibilities

• Manage and resolve system queries and issues within SLAs, ensuring high standards of service.
• Review and implement system configuration and enhancement requests to ensure optimal performance and user satisfaction.
• Lead system upgrade processes, ensuring thorough User Acceptance Testing (UAT) and minimal operational disruption.
• Collaborate on system-related aspects of People Team initiatives, offering technical expertise as required.
• Develop and update comprehensive process documentation for Business As Usual (BAU) tasks, ensuring clarity and accessibility.
• Maintain supplier relationships, ensuring timely and effective communication and support.

Who we are looking for

• Proven experience in iTrent, including trouble-shooting, configuration and enhancements across all modules. 
• Familiarity with Tribepad or similar applicant tracking software. 
• Knowledge of SharePoint and HR ticketing systems is advantageous. 
• Solid understanding of HR processes. 
• Proven ability to manage multiple tasks and priorities effectively. 
• Ability to create clear and concise process documentation. 
• Excellent communication skills, with the ability to explain technical issues in simple terms. 
• Strong project management and organisational skills. 
• Strong analytical and problem-solving abilities, with keen attention to detail. 

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date - 3rd October 2024

London Business School