The Role

Do you have a passion for learning events and excellent customer service?

We are looking for an expert Freelance Delivery Programme Manager (Events Manager) to plan, deliver and wrap up our outstanding programmes (learning events), providing excellent customer service to both our students and stakeholders. We are currently looking for Programme Delivery Managers with excellent customer facing and stakeholder-management skills as a key ambassador for the executive education arm of one of the world’s most respected business schools.

Can you improve the process for life-changing learning?

As a Freelance Delivery Programme Manager, you’ll apply your external expertise to the delivery of Executive Education Programmes, with the aim to continuously improve our service. Working to key performance indicators, such as Programme NPS Manager scores, you’ll understand customer needs and requirements – making improvements and recommendations accordingly. You’ll develop strong relationships with stakeholders to ensure the smooth running of programmes and develop key materials required. Alongside this, you’ll ensure brand consistency across all programme materials and effectively manage the digital learning experience.

Main Responsibilities

• Work collaboratively to define and deliver programme requirements.
• Share your best practise experience readily with colleagues.
• Understand programme budgets, track expenditure and identify cost saving opportunities.
• Comply with data protection requirements.
• Collate handover notes and record all programme data in central storage drive

Who we are looking for

• You either have your own events company or work as a freelance event manager.
• Experience of programme or events management.
• Previous experience in both internal and external stakeholder engagement.
• A passion for customer centricity in everything you do.
• The ability to learn quickly and work to internal processes and procedures.
• A confident, self-motivated individual with impeccable attention to detail.
• The ability to build relationships and maintain communication even when working remotely.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School