The Role

We are looking for an Executive Director, Sales & Client Relations to join our outstanding Executive Education team. The Executive Director, Sales & Client Relations is responsible for the department’s sales, business development and customer relations strategy.  This role reports directly to the Associate Dean, Executive Education and is a key member of the Executive Education Senior Management team.

We are looking for a results focused and driven individual who has extensive experience in leading and scaling B2B and B2C sales and customer relations teams. You will have strong commercial acumen, outstanding negotiation and influencing skills and deep customer centricity.

Main Responsibilities

• Achieving Executive Education’s financial and customer relations quality targets 
• Ensuring accurate financial forecasting, management of the pipeline and use of the business’ CRM 
• Creating and executing on a successful outbound and inbound sales strategy for all of the business’ products and services 
• Leading a highly engaged, sophisticated bid, business development and sales team 
• Leading in winning strategically important and/or large deals and in personally managing relationships with client organisations. 
• The Executive Director sits on the Executive Education Management Team and is an ambassador for the department

Who we are looking for

• MBA, Masters or Bachelor’s degree.
• Extensive experience in leading and scaling B2B and B2C sales and customer relations functions
• Significant people management experience
• Experience in achieving outstanding results within a complex organisation with competing demands
• Strong communication, influencing and negotiating skills
• Strong commercial acumen
• Sound knowledge and use of CRM systems, specifically Salesforce
• Deep customer centricity. Ability to listen, identify and build solutions to meet customer needs

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 21.4% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles

Closing date 1st May 2023

London Business School