The Role

London Business School are looking for an experienced helpdesk administrator to join the Campus Services and Estates team. You will be responsible for the day to day co-ordination of the Estates Helpdesk, to ensure job requests for all Service teams are logged and actioned. You'll need to be able to provide an excellence level of customer service to a variety of different stakeholders, including colleagues and contractors. If you enjoy juggling several tasks at one time then this role is for you.

Main Responsibilities

• High-quality support service provided to all stakeholders.
• Production of high-quality materials.
• Up-to-date diary management.
• Timely response to and resolution of enquiries, requests and issues.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Compliance with processes, procedures and standards. 

Who we are looking for

• Experience of working within a Building Maintenance environment.
• Experience of working with CAFM systems and in a Helpdesk team
• Good communication skills and the ability to address a variety of stakeholders.
• Strong administrative experience
• Several years’ experience in a busy environment working for/ with multiple managers.
• Ability to work unsupervised and use initiative.
• Excellent problem solving skills.
• Experience of working in a customer facing environment.
• Advanced knowledge of Microsoft Office Skills – Outlook, Word & Excel
• Good attention to detail.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date- 2nd October 2024

London Business School