The Role

The Role

Are you an experienced HR professional looking for a role where you can add real value?

We are looking for a pragmatic, confident and professional Director of People Operations to lead the development and delivery of cost- effective, easy to access, legally compliant and quality shared People Services to all professional services (non-academic) staff within London Business School.  This role reports to the Chief People Officer and collaborates with Strategic People Partners, Talent and Diversity, Inclusion and Belonging teams.

The Director of People Operations leads the following sub teams within People Services : Employee Relations, Policy and HR Operations, Payroll (for all staff and faculty), HRIS and data (dashboard) and Reward – including pensions, benefits, pay and job evaluation.

Main Responsibilities

Main Responsibilities

• Leading the People Services team to achieve strategic, compliance and operational objectives in the areas of reward, pensions, benefits, job evaluation, payroll, data, ER, policy and operations, ensuring effective systems are in place, resources are aligned and appropriately deployed.
• Contributing to the School’s People Strategy and leading the development and achievement of the People Services strategy and operational plans.
• Developing and agreeing Key Performance Indicators for the People Services team, driving performance and taking actions to ensure targets, objectives and standards are exceeded or met.
• Participating as a senior leader on PLT (the People Leadership team) and representing the People Team.
• Anticipating and identifying strategic, sector and compliance issues and creating plans to address these (policy, system, process)
• Analysing and understanding key themes related to People Services and leading the team to identify and deliver improvements to policy, processes and systems

Who we are looking for

Who We Are Looking For

Our ideal candidate will have:

• A strong HR background with a focus on process improvement and delivery
• Fully qualified or equivalent experience
• Experience of leading a fast paced team
• Experience of managing internal relationships at the most senior levels
• Strong influencing and stakeholder management skills

Why London Business School

Why London Business School? 

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Benefits You Can Enjoy

• Generous annual leave of 27 days PLUS extra between Christmas and New Year
• Generous pension package, 21.4% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School