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Director, Client Experience

Please Note: The application deadline for this job has now passed.

The Role

London Business School require a new Director, Client Experience to join our globally ranked top ten Executive Education department.

You will be accountable for various tasks, most notably providing clients with world class experiences which will include seamless account & project management of Executive Education’s custom programmes. You will also ensure existing revenue is delivered on time and to the LBS highest standards.

The Director, Client Experience will be responsible for and lead a team of Senior Account Managers and Senior Manager, Client Experience.  

Main Responsibilities

  • Contribute to the development of a strategy for Executive Education to enable the realisation of the London Business School vision.  
  • Build a vision of world class project/account management and ensure team are performing to these standards.  
  • Partner with Client Directors, Legal, Finance and Customer Experience teams to understand our clients’ goals and needs and provide expert advice on how best to support, resource and deliver to clients and associated programmes.   
  • Develop and manage ongoing relationships with key stakeholders to identify and deliver solutions that benefit all parties across London Business School.  
  • Drive business growth by identifying opportunities for new projects and accounts
  • Actively manage and coach direct reports to ensure that every team member is trained, motivated and effective in their role  

Who we are looking for

  • Excellent communicating and influencing skills, with the ability to negotiate, collaborate and influence.  
  • Experience of managing internal relationships at all levels.  
  • Demonstrable credibility and a network of contacts in an area of expertise.  
  • Subject matter expert in legislation, policies, tools or systems applicable to own area of specialism.  
  • Project or change management certification and experienced in leading and implementing complex business change solutions.  
  • Broad understanding of each of London Business School’s activities and offerings.  
  • Ability to scan the horizon, identify industry best practice and translate this into future planning for own area of specialism.  
  • Proven financial management skills and commercial acumen. 

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

  • Generous annual leave of 27 days PLUS extra between Christmas and New Year!
  • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
  • Free onsite gym and swimming pool
  • Amazing range of professional development to support your career path
  • Enhanced cycle to work scheme
  • Wellbeing offering to support your physical, mental and financial health
  • Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School

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