The Role

London Business School is looking for a new Digital Experience & Product Design Manager, to join our innovative Technology department on a permanent basis.

You will lead the Digital Experience & Product design team, that includes a community of practice of Business Analysts, Product Managers and User Experience designers.

Overall you will be responsible to ensure the team use best practice techniques to understand and analyses business problems and opportunities and recommend and get stakeholder buy-in for solutions that enables the School to achieve its strategy. 

Main Responsibilities

• To support the Head of Business Analysis & Change in demand and resource availability (IT & business), quantifying impact (budget and resource) and ensure priorities are clearly understood across the team / impacted stakeholders 
• To work closely with the Directors of Teaching and Learning, Digital Technology, Platforms and Customer Services to deliver business analysis, user experience and product management resources and services to all School projects/initiatives as required 
• To maintain best practice  tools and templates and provide authoritative advice and guidance to colleagues across the School on all aspects of Digital Experience and Product design. 
• To manage, motivate, guide, support and get the best out of all business analysts, user experience specialists and product managers reporting into this role.

Who we are looking for

• Experience of hands on delivery in agile and waterfall methodologies in various roles. 
• Understanding of domain architectures (Business, Application, Data, Technology) 
• A professional manner and ability to develop effective working relationships with colleagues, clients and third parties 
• Awareness of current trends in technology (e.g. cloud) 
• Good communication skills and the ability to break down technical issues and explain them in layman’s terms.  
• Excellent organisational skills and meticulous attention to detail.  
• Strong analytical and problem-solving skills.  
• Positive experience of working within a customer-services orientated environment. 
• Professional qualifications for Business Analysis like BCS or IIBA is mandatory 
• Professional qualifications for User experience design (Cx/Ux) is highly desirable 
• Professional qualification or equivalent experience of product design and product  management is desirable. 
• Experience using UML and BPMN notation is desirable. 
• Knowledge of business process optimization techniques like Lean and Six sigma and some experience in AI for process automation is highly desirable. 
• Interest in Application or Enterprise Architecture 

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 21.4% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date 8th November 2023

London Business School