The Role

This is a part-time casual position with varied hours.

Are you an experienced Events Management professional looking for their next challenge in a world class organisation?

The London Business School’s Customer Experience Team is ultimately responsible for the customer experience of participants and clients and the Delivery Team is accountable for the project management and budget management of the business’s custom clients and open programmes and for the seamless delivery of outstanding programmes across the globe.

As the successful candidate you’ll provide outstanding quality and customer experience in the preparation, delivery and wrap-up of every programme while providing excellent customer service to all stakeholders.

You’ll be the point of contact for, and link between, programme stakeholders and an exemplary brand ambassador for LBS in all interactions. As an integral part of the team, you’ll be customer facing, acting as the face of LBS specialising in creating moments that matter for our clients and the School.

Main Responsibilities

• Plan and deliver a range of programmes in accordance with well-defined processes, to ensure the successful delivery of learning programmes.
• Understand and oversee programme collateral requirements and actively contributes in defining and continuously improving the accurate production of learning materials to support the delivery of programmes and learning activities.
• Set up and manages programme learning platforms
• Apply brand consistency across programme materials.
• Print, collate and ship programme materials (as required).
• Monitor the completion of standard processes and activities to ensure regulatory compliance.
• Build sound relationships and acts as key contact for programme stakeholders.
• Monitor and review financial activity for own area to ensure the accurate completion of standard financial processes within budget and the provision of up to-date information to support decision making.
• Understand programme budgets, financial tools and follow processes.

Who we are looking for

Our ideal candidate will have:

• Bachelor's degree or equivalent experience.
• Experience in programme/events delivery/management (including preparation,
• delivery and wrap up activities)
• Mastery of online learning delivery tools (Zoom/MS Teams/Webex)
• Customer centric with a passion for delivering outstanding customer experience
• Comfortable in dealing with ambiguity and embracing change in a fast
• paced environment
• Confident presenter and facilitator, comfortable leading online classes through social and networking activities
• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Experience of using software related to own team or department to extract,
• analyse and report on data.
• Sound understanding of the wider School’s offerings and those of competitors
• Sound project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem-solving skills.
• Demonstrable knowledge of business education and/or relevant sector.
• Budget management experience
• Self-motivated and able to work with little supervision, getting results through personal proficiency
• Willingness to learn and continually develop

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Please note we that we use a 3^rd party recruitment agency to resource these roles and they would therefore manage your engagements with us. This process will be explained clearly to you at assessment stage.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key pillar of our School priorities, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

London Business School