The Role

Are you an experienced Events Management professional looking for their next challenge in a world class organisation?

London Business School’s Customer Experience Team is ultimately responsible for the customer experience of participants and clients and the Delivery Team is accountable for the project management and budget management of the business’s custom clients and open programmes and for the seamless delivery of outstanding programmes across the globe.

As the successful candidate you’ll provide outstanding quality and customer experience in the preparation, delivery and wrap-up of every programme while providing excellent customer service to all stakeholders.

You’ll be the point of contact for, and link between, programme stakeholders and an exemplary brand ambassador for LBS in all interactions. As an integral part of the team, you’ll be customer facing, acting as the face of LBS specialising in creating moments that matter for our clients and the School.

Main Responsibilities

• Plan and deliver a range of programmes in accordance with well-defined processes, to ensure the successful delivery of learning programmes.
• Understand and oversee programme collateral requirements and actively contributes in defining and continuously improving the accurate production of learning materials to support the delivery of programmes and learning activities.
• Set up and manages programme learning platforms
• Apply brand consistency across programme materials.
• Print, collate and ship programme materials (as required).
• Monitor the completion of standard processes and activities to ensure regulatory compliance.
• Build sound relationships and acts as key contact for programme stakeholders.
• Monitor and review financial activity for own area to ensure the accurate completion of standard financial processes within budget and the provision of up to-date information to support decision making.
• Understand programme budgets, financial tools and follow processes.

Who we are looking for

• Experience in programme/events delivery/management (including preparation, delivery and wrap up activities)
• Mastery of online learning delivery tools (Zoom/MS Teams/Webex)
• Customer centric with a passion for delivering outstanding customer experience
• Comfortable in dealing with ambiguity and embracing change in a fast paced environment
• Confident presenter and facilitator, comfortable leading online classes through social and networking activities

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 5 days per week during delivery weeks. During non Programme Delivery weeks it will be a minimum of two days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 12th June 2025

London Business School