The Role

Are you looking to put your exceptional relationship management skills into practice?

London Business School is looking for a Delivery Manager, Lifelong Learning to work within Central Services and closely with Advancement. This role will support the School's provision of lifelong learning opportunities for our global alumni community.The Delivery Manager will be responsible for managing alumni access to a suite of elective course offerings.

Alongside operational responsibilities, the post-holder will have direct contact with alumni, supporting with communications, customer service and connecting the alumni elective programme to other activities and initiatives managed by the Alumni Engagement team.

Please note this is a 18-month FTC.

Main Responsibilities

• Working with colleagues to coordinate a coherent Forever Forward Lifelong Learning offering; taking an active role in the visibility of the offering; engaging with the alumni community; and ensuring appropriate management of access/enrolment and the tracking of completion is in place.
• Working collaboratively with faculty and staff from Subject Areas as well as other School departments, including Digital Learning (Library), Technology, Finance and Marketing.
• Manage register of interest, application and enrolment process, ensuring alumni are successfully enrolled and Terms & Conditions are signed.
• Work with colleagues in Advancement and Marketing to develop appropriate promotional material and publicity communications to alumni to help encourage registration and drive broad awareness of the offering.

Who we are looking for

• Good communication skills and the ability to manage key relationships with senior stakeholders.
• Excellent customer service skills with the ability to effectively collaborate.
• Experience of working in a membership organisation, student, alumni or customer facing role.
• Good project management skills.
• Experience of navigating organisational platforms and systems
• Excellent organisational skills and meticulous attention to detail.
• Good data management skills.
• Ability to identify process improvements.
• Proven experience of delivering to customer expectations.
• Proven commitment to self-development.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package,14.5% employer and 6.1% employee contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing Date - 1st February 2024

London Business School