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Customer Experience Manager

The Role

Working Hours: rolling roster of 4 days on, 4 days off 7am – 7pm (weekends are included) Please note, this role is required to be on campus. 

Add significant value to our Customer Experience team 

We’re looking for a Customer Experience Manager to help us exceed customer and client expectations. Our Campus Services and Developments department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. Joining them as Customer Experience Manager, you’ll ensure the consistent delivery of a world class experience to a myriad of stakeholders at our leading Global Business School.

Main Responsibilities

We’ll look to you to:

  • Deliver a consistent 5 star customer experience across the School
  • Be the first point of contact for stakeholders and the wider School Community for all service issues
  • Proactively work with stakeholders to drive up the quality and customer service.
  • Support with COVID compliance

Who we are looking for

Our ideal candidate will have:

  • Experience in a high profile customer facing role
  • Strong customer service experience
  • Confidence and decisiveness
  • Excellent communication skills

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Benefits You Can Enjoy

You will enjoy a generous annual leave, automatic enrolment to a fantastic workplace pension scheme and a free on-site gym and swimming pool. There is also a wide range of professional development opportunities to support your career path.

We’re implementing Smart (hybrid) Working so we’re looking forward to discussing how, where and when you might work best to deliver in this role.


Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key pillar of our School priorities, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

London Business School

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