The Role

Working Hours: rolling roster of 4 days on, 4 days off 7am – 7pm (weekends are included) Please note, this role is required to be on campus. This is a 6 month fixed term contract.

Help us transform the way the world does business

We’re looking for a Customer Experience Manager to help us exceed customer and client expectations.

Add significant value to our Customer Experience team 

Our Campus Services and Developments department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. Joining them as Customer Experience Manager, you’ll ensure the consistent delivery of a world class experience to a myriad of stakeholders at our leading Global Business School.

Main Responsibilities

We’ll look to you to:

• Deliver a consistent 5 star customer experience across the School
• Be the first point of contact for stakeholders and the wider School Community for all service issues
• Proactively work with stakeholders to drive up the quality and customer service.
• Support with COVID compliance

Who we are looking for

Our ideal candidate will have:

• Experience in a high profile customer facing role
• Strong customer service experience
• Confidence and decisiveness
• Excellent communication skills

Why London Business School

Benefits You Can Enjoy

You will enjoy generous annual leave, automatic enrolment to one of the largest pension schemes in our sector and a free on-site gym and swimming pool. There is also an amazing range of professional development opportunities to support your career path.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

What you can expect from us

Along with the rest of the world, we endured a difficult period due to the impact of COVID-19. As we embrace our new normal, we want to remain sensitive to the climate and assure you that all hiring is well considered and critical to our business function. Our vision is still to have a profound impact on the way the world does business. This is achieved through our people; with 90% of our staff saying they are proud to work here.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key pillar of our School priorities, and we want everyone who joins LBS to feel respected, welcomed, and heard.

London Business School