The Role

London Business School require an Application Support Analyst to join our internal Application Development and Support Team

You will play a pivotal role in ensuring seamless functioning, integration, and optimisation of core business systems used by faculty, staff, and students. Also you will possess a strong technical aptitude, exemplary customer service skills, and an innate ability to identify and execute system/process improvements.

Main Responsibilities

• Provide ongoing support for business systems used by faculty, staff, and students. This includes systems which are off-the-shelf, internally developed, or externally sourced. 
• Ensure the up-to-date administration of core business applications, ensuring their robustness and reliability. 
• Act as a resident ‘expert’ on selected core business applications, providing guidance and clarity to other team members and stakeholders. 
• Proactively identify opportunities for system and process improvements. 
• Deliver outstanding customer service by addressing system-related concerns and queries from users. 

Who we are looking for

• Proven Application Support Experience.
• Customer focus.
• Strong analytical and problem-solving skills. 
• Positive experience of working within a customer-services orientated environment. 
• Excellent organisational skills and meticulous attention to detail. 
• Good communication skills and the ability to break down technical issues and explain them in layman’s terms. 
• Strong skills and knowledge in working with MS Azure and leading customer relationship management (CRM), content management systems (CMS) and web hosting platforms e.g. MS Dynamics 365, Contentful, Netlifly
• Proficiency with relational databases, with a particular emphasis on SQL.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date 16th April 2024

London Business School