The Role

Are you passionate, detail-oriented, and motivated to deliver outstanding experiences?

As a key member of the Alumni Volunteering Team, you will provide broad administrative support on a range of projects, including events (Club events, WAC and CLC), support for both club and class volunteer activities, and be a contact point for volunteer enquiries. Through administrative support, the postholder will provide excellent customer service to key stakeholders.

Main Responsibilities

• Act as the first point of contact within the team for alumni queries, managing email and routine telephone enquiries, ensuring they are dealt with promptly and exceed alumni needs and expectations.
• Complete tasks in accordance with defined policies and procedures to ensure that a consistent, world-class service is provided to all clients and stakeholders
• Execute a range of administrative tasks relating to events such as taking bookings, managing guest lists, name badges and purchasing gifts
• Support the Alumni Engagement team with all data administration as required. This will include inputting data into Raiser’s Edge.
• Develop relationships across the School to further Advancement priorities
• Provide support for projects in own area in order to support project planning and implementation as well as evaluation; sometimes taking the lead on defined project activities.
• Support the tracking of event budgets
• Process event bookings and refunds in a timely manner
• Champion change by role modelling the behaviour expected from all colleagues, act in a resilient manner when responding to change, and proactively look for opportunities to support change to help embed it in the team and/or department.

Who we are looking for

• Excellent customer service skills.
• Experience of working in a customer facing environment.
• Proven track record of delivering against Key Performance Indicators or metrics.
• Good communication skills and the ability to address a variety of stakeholders.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Experience of software related to own area of specialism.
• Proactive approach to relationship development with colleagues and stakeholders.
• Good attention to detail.
• Strong time management skills with the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.
• Experience in standard financial management processes.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date - 7th January

London Business School