The Role

Can you make light work of outstanding customer service?

Our Advancement team works hard to support the school’s ambitious future through stakeholder engagement and fundraising. As a Coordinator, Alumni Clubs, you will largely support the Alumni Clubs portfolio and provide broad administrative support across the Alumni Engagement team on a range of projects, initiatives and Reunion events where needed. You will deliver outstanding customer service to the alumni community as the first point of contact to a range of queries relating to alumni events.

Main Responsibilities

• Be responsible for the alumni relations mailbox managing emails and phone enquires, responding to all queries in a timely manner and provide world-class service
• Support data handling and use our Alumni platform and booking platforms to assist with events
• Support on all club events, working on event full delivery cycle including set up with the space team, ordering refreshments, registrations online, posting the event, tracking attendance, creating name badges, manning the registration desk and being at the event to welcome guest , this will include some evening working.
• Carry out general administrative duties for the Alumni Engagement Team
• Take responsibility for expense processing for the Team to ensure all supplier invoices and team expenses are paid in a timely manner
• Support on the tracking of events

Share our knowledge

We generate research and ideas that have a real, lasting influence on people businesses and markets around the world. To do that, we have to make sure we’ve got the people, the tools and the infrastructure to share our thinking globally. In this role, you’ll support a wide variety of advancement projects – helping us build relationships and fundraise for the future.

Who we are looking for

• Demonstrable administrative experience in a collaborative team environment
• Excellent customer service
• Good attention to detail
• Good time management skills with the ability to organise and prioritise
• An understanding of Alumni Engagement, Advancement, and the charity sector
• Experience with events
• Experience with handling data
• The ability to build rapport with both alumni and colleagues across the business
• A proactive approach to working, detail orientated and able to multi-task
• A positive, can-do attitude

Be part of an international network

We’re a global institution: 94% of our students and 86% of our faculty members are international. Together, we’re changing the way the world does business. Based in London’s Regent’s Park, this is an opportunity to work at the heart of Europe’s digital capital – and in one of the world’s most important financial, entrepreneurial and cultural centres.

Why London Business School

Are you as engaged by people as you are by fundraising for the future?

We’re looking for a positive people person to join our world-class Advancement team as an Alumni Engagement Coordinator.

What you can expect from us

Our vision is to have a profound impact on the way the world does business. This can only be achieved through our people; with 93% of our staff saying they are proud to work here and being consistently ranked among the best in the world for our MBA, global Executive MBA and Masters in Finance programmes you will have an opportunity to be part of this journey.

Benefits We Offer

As an employee at London Business School you will enjoy a generous holiday entitlement, on site swimming pool, sauna and gym, automatic enrolment to a quality defined contribution workplace pension scheme and season ticket loan facility. There is also a wide range of professional development opportunities to support your career path.

London Business School