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Alumni Digital Experience and Communications Coordinator

The Role

As the successful candidate you’ll act as a key member of the Advancement department, responsible for delivering digital communications to alumni and supporting the overall alumni digital experience.

You’ll work closely with the Head of Alumni Digital Experience to develop and deliver a seamless alumni digital experience through the LBS website and other platforms.

A crucial aspect of your role will be to become the team’s expert in administration of LBS Hub (the School’s alumni platform) and use of Actito (digital marketing platform).

Main Responsibilities

  • Provide first line support within the School to deliver an excellent service.  In particular acting as the main point of contact for all queries relating to email and digital communications within Advancement.
  • Proof-read copy supplied by colleagues to ensure that all communications are fit for purpose and meet London Business School brand guidelines.
  • Develop and maintain designated web and platform pages and other online content.
  • Work closely with the head of digital alumni experience to maintain, manage and apply technical support to the Hub platform.
  • Organise, upload into and monitor systems, databases and records to ensure accurate recording of data to track and assess online campaign success.
  • Collate information to produce regular standardised reports to monitor activity and support decision making within the department.

Who we are looking for

  • Further education or equivalent
  • Knowledge of the education, charity or fundraising sectors.
  • Good communication skills and the ability to address a variety of stakeholders.
  • Sound working knowledge of standard IT packages, systems and/or relational databases.
  • Experience of tools related to own area of specialism.  Including HTML and web related content management platforms.
  • Comfortable working with CMS and back-end websites.
  • Proactive approach to relationship development with colleagues.
  • Good attention to detail.
  • Good time management skills with the ability to organise, prioritise, and work unsupervised when necessary.
  • Good team working skills and the ability to work collaboratively.
  • Experience of working in a customer-facing environment.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Benefits You Can Enjoy

You will enjoy a generous annual leave, automatic enrolment to a fantastic workplace pension scheme and a free on-site gym and swimming pool. There is also a wide range of professional development opportunities to support your career path.

We’re implementing Smart (hybrid) Working so we’re looking forward to discussing how, where and when you might work best to deliver in this role.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key pillar of our School priorities, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

London Business School

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