The Role

Are you an engaged, reliable Administrator looking to join a world class organisation?
As our Admissions Associate, you’ll provide a vital part of the application process and continually contribute to its improvement.

The key purpose of this position is to provide support in the admissions process for
the sales team and to process individual applications resulting in participants’
attendance on a programme.
As the successful candidate you will have responsibility for ensuring that the Admissions CRM system and School Database are up-to-date and accurate, and that all administrative requirements for the smooth operation of the Admissions function are completed to a high standard.

These administrative functions include (but are not limited to):
- CRM data entry
- Generating CRM reports
- School database entry and management
- Inbox management and answering candidate enquiries by email and phone
- Financial management including generating invoice requests

Main Responsibilities

• Act as a point of contact within the team for participant enquiries and ensure that they are dealt with promptly to meet and exceed their needs and expectations.
• Respond to candidate queries by phone, email and in person as needed.
• Able to adapt communication style to a range of key stakeholders, including those of diverse and different cultural backgrounds.
• Complete tasks in accordance with defined policies and procedures to ensure that a consistent, world-class service is provided to all clients and stakeholders.
• Proactively maximise conversion of client applications to paid participants.
• Organise, upload into and monitor databases to ensure accurate recording against metrics to be used in the measurement of the team or department performance.

Who we are looking for

Our ideal candidate will have:

• Further education or equivalent.
• Excellent customer service skills.
• Experience of working in a customer-facing environment.
• A self-starter, with a proven track record of delivering against Key Performance Indicators or metrics.
• Excellent written and verbal communication skills and the ability to address a variety of stakeholders.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Proactive approach to relationship development with colleagues and stakeholders.
• Good attention to detail.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.
• Experience in standard financial management processes. Possess an interest in higher education and student recruitment.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

Benefits You Can Enjoy

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

London Business School