The Role

Do you possess organisational skills and take pleasure in offering support to a team?

The Administrator is a member of the PhD Programme and the Research Support teams. In that capacity, they contribute to the provision of a supportive and professional research environment for faculty and PhD students within the School.

Reporting to the PhD Programme Manager, you will provide the day-to-day service to PhD students and is the main point of contact for student and applicant queries and enquiries. The post-holder creates and maintains student records and administers progress monitoring procedures to ensure that students are engaged in their studies.

Main Responsibilities

• Conduct administrative tasks in accordance with defined policies and procedures to ensure the delivery of a first-class service to all stakeholders.
• Respond to standard enquiries promptly ensuring that questions are addressed or escalated as appropriate to enable effective resolution.
• Create new student records on the School database and ensure provision of IT requirements and ID cards for all new and visiting students.
• Coordinate and register all intercollegiate students on School database and allocate them to courses.
• Assist with the coordination of the PhD Programme orientation and the PhD Development Programme.
• Assist with the creation of process documents, course information and programme documentation.
• Organise and upload data to School systems.
• Support the Programme Manager in ensuring students regularly engage with their programme and to follow-up with any student whose attendance drops below the required levels, as appropriate
• To work with the Student Visas and Financial Aid team to assist in ensuring that all required Home Office reporting is completed in the appropriate timeframes and in full accordance with UKVI requirements.
• Accurately raise purchase orders, process invoices and expenses.

Who we are looking for

• Bachelor’s degree or equivalent experience.
• Understanding of academic and research environments – ideally in a higher education setting.
• Excellent communication and interpersonal skills and the ability to address a variety of stakeholders – both oral and written.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Excellent attention to detail.
• Excellent time management skills with the ability to organize and prioritise.
• Excellent team working skills and the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.
• Experience in standard financial management processes.
• Experience of working in a customer facing environment.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year.
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing Date - 22nd January 2024

London Business School