The Role

Are you a strong team manager with an AV background?

We are looking for an AV Support Manager to join the Teaching & Learning technology team on a permanent basis. You will provide leadership and guidance, and actively manage a team of customer-facing AV support engineers. The AV Team supports all members of the School community on the School’s AV facilities.  This role will work closely with the Teaching Technology Manager to review, identify, track and address all on-going operational issues and risks.

Shift pattern - you will typically work core hours, however there may be some requirement to work weekends and evenings to provide cover.

Main Responsibilities

• Manage the delivery of activities within AV Support, in line with relevant policies and procedures, to ensure performance meets set targets/key performance indicators to support the School in the delivery of a first-class service.  
• Research best practice in AV, and review, develop and improve relevant policies, processes and systems.  
• Manage events, including requirement gathering, planning & resourcing (including third party resources). 
• Lead and develop a team of 6 AV Engineers

Who we are looking for

• Excellent knowledge of Audio-Visual technologies and practices 
• Manage, motivate, inspire, and lead the team of direct report AV Engineers 
• Strong service management experience 
• Process modelling and design experience 
• Maintain a hands-on role as an AV Technician when required 
• Ability to remain even tempered when under pressure and prioritise workloads effectively 
• Proactive & Data Driven 

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 21.4% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date 23rd February 2023

London Business School