The Role

London Business School are looking for an AV Support Engineer to join Technology on a permanent basis.

You will provide customer facing technical support and advice to all members of the school community (staff, faculty, students, executive participants and alumni) primarily during teaching and events. The AV Support Engineer will manage any health and safety issue relating to the audio and visual systems in the School’s physical teaching environment.

Please note, this is a predominantly onsite role. The working hours are on a shift basis (7am-7:30pm) covering Monday to Saturday, with ad-hoc requirements for evening, Sunday, and Bank holiday cover.

Main Responsibilities

• Include the provision of hardware and software support on AV facilities, hybrid teaching and events, and IT support.
• Act as a point of contact for gathering requirements and set up onsite and offsite events with various microphones, camera equipment, projection, and relay screens.
• Conducting checks of the teaching spaces prior to teaching sessions.
• Manage and maintain teaching facilities across campus including diagnosing, configuring, and replacing AV systems and reporting faults.
• Read and interpret blueprints, floor plans and technical schematics and support networked AV solutions in a higher education or enterprise environment.

Who we are looking for

• Positive experience of working within a customer-services orientated environment.
• Excellent organisational skills and meticulous attention to detail.
• Good communication skills and the ability to break down technical issues and explain them in layman's terms.
• Experience supporting end users in their use of hardware and software (MS Teams, Zoom) for remote learning, lecture capture and live streaming.
• Experience in supporting video assisted technology in teaching, such as lecture capture and web video conferencing.
• Support live event experience (audio, video, streaming).

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date - 19th June 2024

London Business School